Responsible Gaming Policy

99Exch Official is committed to promoting responsible gaming practices. Online betting should be a form of entertainment, not a way to make money or escape personal issues. We believe in creating a safe, enjoyable environment for all our 1.5 Lakh+ users since 2019. Last updated: January 1, 2025.

Play Responsibly

We encourage all users to set limits on their betting activity and play within their financial means. Here are some tips for responsible gambling:

• Set a budget before you start and stick to it
• Never bet more than you can afford to lose
• Don't chase losses – accept them as part of the game
• Take regular breaks from gambling
• Don't gamble when stressed, depressed, or under the influence
• Balance gambling with other recreational activities
• Keep track of time and money spent gambling

Age Restriction

Our platform is strictly for users aged 18 years and above. Underage gambling is illegal and strictly prohibited. We implement the following measures:

• Age verification during registration process
• KYC (Know Your Customer) documentation requirements including Aadhaar and PAN
• Regular account audits and monitoring
• Immediate account suspension for underage users
• Cooperation with parents and guardians to prevent underage access

Self-Exclusion & Account Limits

99Exch provides several tools to help you control your gambling:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limits: Limit how much you can lose in a period
• Session Time Limits: Set reminders for time spent gambling
• Cooling-Off Period: Take a short break from 24 hours to 6 weeks
• Self-Exclusion: Exclude yourself from the platform for 6 months to 5 years
• Reality Checks: Get notifications about time and money spent

To set up any of these limits, please contact our 24/7 support team via WhatsApp at +91 91119 44683 or email.

Take a Break

If you feel betting is becoming a problem, take a break immediately and seek professional help. Gambling should never affect your mental health, financial well-being, or relationships. Remember:

• It's okay to ask for help
• Gambling addiction is treatable
• You are not alone – many people face similar challenges
• Taking a break is a sign of strength, not weakness

Protecting Minors

We take the protection of minors extremely seriously. Parents and guardians should:

• Use parental control software to block gambling websites
• Never share login credentials with children
• Educate children about the risks of gambling
• Monitor internet usage and financial transactions

Our Commitment to You

99Exch is dedicated to maintaining a safe and responsible gaming environment:

• We train our staff to identify and assist problem gamblers
• We never target vulnerable individuals with marketing
• We provide clear information about odds and risks
• We support research into gambling addiction
• We reserve the right to restrict or suspend accounts if responsible gaming policies are violated
• We continuously improve our responsible gaming tools and policies

Need Help?

Our support team is available 24/7 to assist you with responsible gaming concerns:

Remember: Gambling should be fun. If it stops being fun, stop gambling.