Privacy Policy
At 99Exch Official, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our platform. Trusted by 1.5 Lakh+ players since 2019. Last updated: .
📑 Table of Contents
1. Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information
- Identity Data: Name, date of birth, gender, username
- Contact Data: Email address, phone number, WhatsApp number
- Account Data: Username, password, account preferences
- Financial Data: Bank account details, UPI ID, payment card information, transaction history
- Verification Documents: Government ID (Aadhaar, PAN), proof of address (for KYC)
Technical Information
- Device Data: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent, click patterns, betting history
- Location Data: Geographic location (based on IP address)
2. How We Use Your Information
We use your personal information for the following purposes:
- Account Management: Create, maintain, and manage your 99Exch betting account
- Transaction Processing: Process deposits, withdrawals (2-5 minute processing), and bets
- Identity Verification: Verify your identity and age (KYC compliance)
- Customer Support: Respond to inquiries via WhatsApp, phone, and email 24/7
- Security: Prevent fraud, money laundering, and unauthorized access
- Legal Compliance: Comply with legal and regulatory requirements
- Service Improvement: Analyze usage patterns to improve our platform
- Communication: Send important updates, promotions (with consent)
📧 Marketing Communications
We only send promotional messages with your explicit consent. You can opt-out at any time by clicking the "Unsubscribe" link in any email or contacting our support team at +91 91119 44683.
3. Data Security
We take the security of your personal data seriously and implement industry-leading measures to protect your information:
🔒 Our Security Measures
- 256-bit SSL Encryption: Bank-grade encryption for all data transfers
- Secure Servers: Data stored on encrypted, access-controlled servers
- Firewall Protection: Advanced firewalls to prevent unauthorized access
- Regular Audits: Periodic security audits and vulnerability assessments
- Access Controls: Strict employee access controls and authentication
- Data Backup: Regular encrypted backups to prevent data loss
- Fraud Detection: Real-time monitoring for suspicious activities
- 99.9% Uptime: Reliable servers with maximum availability
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Analytics Cookies: Collect anonymous data for website improvement
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
5. Third-Party Sharing
We do NOT sell or rent your personal data to third parties for marketing purposes. We may share your information only in the following circumstances:
- Payment Processors: To process deposits and withdrawals securely via UPI, PayTM, PhonePe
- Identity Verification: With KYC service providers for age/identity verification
- Legal Requirements: When required by law, court order, or government request
- Fraud Prevention: With fraud prevention services to protect users
- Business Transfers: In case of merger, acquisition, or asset sale
All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
- Active Accounts: Data retained while your account is active
- Closed Accounts: Basic data retained for 5 years for legal/regulatory compliance
- Transaction Records: Kept for 7 years as required by financial regulations
- Marketing Data: Until you withdraw consent or unsubscribe
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Request your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent for marketing communications
- Complaint: Lodge a complaint with data protection authorities
To exercise any of these rights, please contact our Data Protection team at privacy@99exchlogin.com.in.
8. Children's Privacy
Our platform is strictly for users aged 18 years and above. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected data from a minor, we will delete it immediately. Parents or guardians who believe their child has provided us with personal information should contact us immediately. Learn more on our Responsible Gaming page.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Modified" date at the top of this page
- Sending a WhatsApp or email notification for material changes
Continued use of our platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
📧 Email: support@99exchlogin.com.in📧 Data Protection: privacy@99exchlogin.com.in
📞 Phone/WhatsApp: +91 91119 44683
🌐 Website: 99exchlogin.com.in
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💬 Get Your 99Exch ID NowLast Updated: January 1, 2025 | Effective Date: January 1, 2019